Shipping and Return Policy
Effective Date: [26 February 2024]
- Introduction:
Welcome to Ever Smile Furniture Pty Ltd. We value your patronage and strive to ensure your complete satisfaction with our products. This Shipping and Return Policy delineates the procedures and guidelines for both understanding our shipping processes and returning items purchased from our online furniture retail store, operating in New South Wales, Australia.
- Shipping Policy:
2.1. Ever Smile Furniture Pty Ltd endeavors to process and deliver orders promptly. Standard processing times for in-stock items typically range from 1 to 3 business days. Delivery times vary based on the shipping method selected at checkout and your location.
2.2. For pre-order items with an estimated available date mentioned in the product listing on our website, please note that shipping will commence once the item becomes available in our inventory. Estimated shipping times for pre-order items are provided on the product page and are subject to change due to factors beyond our control.
- Eligibility for Returns:
3.1. You are eligible to request a return if you meet the following conditions:
– You have purchased the item from Ever Smile Furniture Pty Ltd.
– The return request is made within 14 days of receiving the product.
- Items Not Eligible for Returns:
4.1. Certain items are not eligible for returns. These include, but are not limited to:
– Custom-made or personalized items.
– Items that have been damaged due to customer mishandling or negligence.
- Return Process:
5.1. To initiate a return, please follow these steps:
– Contact our Customer Support team within 14 days of receiving your item to request a Return Merchandise Authorization (RMA) number.
– Ensure the product is in its original condition, including the original packaging and all accessories.
– Return the item to the provided address along with the RMA number within 14 days of receiving the RMA.
- Refund or Exchange:
6.1. Upon receiving your returned item and inspecting it for compliance with our return conditions, we will process your request for either a refund or exchange, as follows:
– Refund: If you opt for a refund, the purchase price (excluding shipping fees) will be credited back to your original payment method within a reasonable timeframe.
– Exchange: If you choose an exchange, you can select a replacement item of equivalent value. Any price difference will be charged or refunded accordingly.
- Shipping Costs:
7.1. The cost of returning the item to Ever Smile Furniture Pty Ltd is the responsibility of the customer unless the return is due to a product defect or error on our part.
- Product Defects and Errors:
8.1. If your return is due to a product defect or an error on our part, Ever Smile Furniture Pty Ltd will cover the return shipping costs, and you will have the option for a full refund or a replacement item.
- Contact Information:
If you have any questions, concerns, or would like to initiate a return, please contact our Customer Support team at:
Ever Smile Furniture Pty Ltd
contact@eversmilefurniture.com.au
- Amendments:
We reserve the right to amend this Shipping and Return Policy at our discretion. Any changes will be reflected in the “Effective Date” at the beginning of this policy.
By making a purchase from Ever Smile Furniture Pty Ltd, you acknowledge that you have read, understood, and agreed to this Shipping and Return Policy. We are committed to providing excellent customer service and addressing any issues or inquiries you may have regarding shipping, returns, or refunds.
